His words, my feelings

Say goodbye to feeling sorry for myself
To begging others for far too much help
This is my hand, these are the cards that I've been dealt
Only I can make these changes, nobody else
Say goodbye to those sleepless nights
Those corridors with no end in sight
A driven [one] with these words I write
I'm making peace with my soul tonight

Ari Hest

Evaluations

My boss finally did my evaluation write-up yesterday. She gave me a copy and told me to read through it. I did, briefly, and signed it. It was a good evaluation. Overall rating of 4.12 - exceeds standards.

Once I got home I actually took the time to read through the evaluation carefully. One thing sort of jumped out at me. There's a line under the Conflict Resolution area that, the more I think about it, the more I get pissed off. Maybe I'm jumping to conclusions, but I don't think so. I think I know my boss well enough to know what she was referring to.

The line says, " ...provides an environment that encourages open communication so that her subordinates feel free to discuss problems. She displays a willingness to confront situations which may be difficult. When conflicts arise, she usually is able to maintain her objectivity. She maintains control of her emotions. However, she needs to work on her negotiation skills so that she becomes more effective at resolving conflicts."

Resolving conflicts? I've never had to resolve any conflicts in my job.

The only thing I can even fathom that she's referencing here is the cafeteria incident. Does everyone remember that? http://browniesweltanschauung.blogspot.com/2004/08/customer-service-rant.html#comments.

Anyway, a week or so after that happened she asked me about it and said that it wasn't handled well. The incident had gone all the way up to the CFO through no fault of my own, btw. I simply complained to her manager. Apparently she was so pissed off that anyone had the nerve to complain about her that she kept moving up the ladder with her complaints about being complained about. (HA!) Anyway, my boss actually said that she thought I should not have said anything. Can you believe that? I told her I respectfully disagreed and that I was off the clock, on my lunch break, at the time and was a customer who was treated poorly and complained.

She's off today so I'm going to ask her about this comment in my evaluation on Wednesday. If she says one word about the cafeteria incident, I'm going to call her on it. That has no business in my evaluation. If I'd gone out to lunch at a local restaurant, experienced poor customer service and complained to the manager there, would she have put THAT on my evaluation? I think not!

OK rant over. I'll update you on this situation later.